THE HIDDEN DRAIN ON GUEST EXPERIENCE A Pattern Repeating Itself In 2023, a high-end hotel in the Midwest saw guest satisfaction ratings fall by 20% in just six weeks. The cause? Not price hikes. Not service outages. Staff turnover. Despite industry talk of “natural churn,” each resignation reset team chemistry, guest familiarity, and operational flow. Midwest Services partnered with several clients to break the cycle and here’s how. WHEN PREMIUM PAY DOESN’T GUARANTEE PREMIUM SERVICE The Hidden Trigger…
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